Privacy Policy

Last updated: 21 August 2026

1. Data controller

For any question about your personal data write to info@trisestri.bg.

2. What we collect and why

PurposeDataLegal basisRetention
Order fulfilment and deliveryName, phone, e-mail, delivery address / courier office, order contentsContract (Art. 6(1)(b) GDPR)5 years after the order
Invoicing and accountingInvoice details, payment information (no card data)Legal obligation (Art. 6(1)(c) GDPR; Accountancy Act, Tax Code)10–11 years
Customer account (optional)E-mail, password (hashed), order history, wishlistContractUntil account deletion
Complaints and withdrawalCorrespondence, order data, bank account for refundsLegal obligation / contract5 years
Answering enquiriesName, e-mail, messageLegitimate interest (Art. 6(1)(f))1 year
Site securityIP address, technical logsLegitimate interestUp to 30 days
Cookies and statisticsSee Cookie PolicyConsent / legitimate interestPer cookie

3. Recipients

  • Econt Express Ltd. – courier, for delivering your order (name, phone, address, COD amount);
  • Hosting and maintenance – the Site is hosted on a server in the European Union administered by Drusoft (drusoft.dev), acting as our processor;
  • E-mail services – for order confirmations and notifications (Brevo, EU);
  • Accountant and public authorities where required by law.

We do not sell personal data and do not transfer it outside the EU/EEA unless expressly stated in the Cookie Policy.

4. Your rights

You have the right of access, rectification, erasure, restriction, data portability, objection to processing based on legitimate interest, and to withdraw consent at any time. Send requests to info@trisestri.bg; we reply within one month. You may lodge a complaint with the Commission for Personal Data Protection (cpdp.bg).

5. Security

The connection to the Site is encrypted (HTTPS). Passwords are stored only in hashed form. Access to data is restricted to those who need it.

6. Children

The Site is not intended for persons under 16 and we do not knowingly collect their data.

7. Changes

We may update this policy; the current version is always published on this page with its date.

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